How do I solve this problem? How do I solve this? If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. We appreciate your feedback for your Genius product user experience.

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Try to change the battery first. I cannot find the driver that supports my device, I am dscroll you can develop a driver which can work with the latest versions of Windows and other systems.

You can also try it on a different laptop or another USB port to exclude xscroll battery low problem. But if gn-03022p mouse is a wire mouse, the mouse is broken. Only if the model has a special function or Macro key setting is when you need to install the driver. Please refer to below links first and follow the setting steps. If it is not working after changing the battery, try to turn the mouse switch off and on again.

Change the place where you use the mouse, test whether the frequency is affected by another device or not. If the problem is still the same, contact our customer support for assistance. I need a service manual to check for potential problems, so can repair it ourselves.


Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? We have some problems with your product. Check if your device is a plug-n-play device or not.

Genius Product Support – Xscroll

S so that means no driver is required always check that package contents. Is there anything I can do?

We judge that the witch is broken, please contact customer support for assistance. My mouse has xsdroll left button problem – when I click once, sometimes it clicks twice.

Genius XScroll G5 PS/2 Optical Mouse (Black)

However, it cannot be turned on anymore. Can you send me the driver? It is brand new, I bought it from Amazon, how dscroll I get a replacement? How do I solve this?

The supported OS is always shown on the package. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance.


My laptop cannot detect the product and the cursor is not moving in Windows 7, why? If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.

We appreciate your feedback for your Genius product user experience.

The mouse cursor sometimes lags or stops for a few seconds, if I move gm-033022p away from my WiFi it becomes normal. Unfortunately, we do not offer global warranty on our products. Check if your laptop recognizes the mouse or not in the Device Manager. The dongle, KB, and mouse require a code pairing process. When you have SmartGenius setting problem, how to solve it?

Genius X Scroll PS2 mouse, Compu-Print Online Shop

The double click is a button switch problem if you did not use any other firmware to update it. The mouse is 2.

Xscroll is a plug and play mouse, it works with any Windows OS.